Self Storage, Storage Units & Climate Controlled Storage in Acworth, GA

Hey Y'all.... Go see Chris at Prime Storage... He has great customer service and personable!! They have been great in working with me when situations arise.

Chris was absolutely amazing throughout the whole process starting with the first call, helping me pick a unit, thoroughly explaining all details and contract s... Read More

Chris was absolutely amazing throughout the whole process starting with the first call, helping me pick a unit, thoroughly explaining all details and contract specifications, and answering any/all questions I had. This is my first time using Prime Storage, and it’s already been such a pleasant experience!

I used Prime Storage on Bells Ferry for about 3-1/2 years - 2 units: 1 very large and 1 much smaller. Both were suitable for my needs and convenient for in & ou... Read More

I used Prime Storage on Bells Ferry for about 3-1/2 years - 2 units: 1 very large and 1 much smaller. Both were suitable for my needs and convenient for in & out. Price is a little steep, but comparable to other local units.

Great experience. Chris is awesome. Very helpful!

Asia and Chris have been very knowledgeable, kind, helpful & courteous!! I've been here 2 years and they are fantastic!!!

Chris is the best very helpful.Thanks Green Solutions Services LLC.

Always available to assist, very professional, the units are clean, & Asia is always willing to go above & beyond to help! Highly recommend.

highly recommend !! asia is the prime reason i will continue to be business with this facility !! she's the best, hands down!

Folks here are very nice and professional. I am comfortable leaving my belongings in this place.

The woman behind the desk who took my payment was very sweet. It's always nice to receive good customer service. It is always greatfully appreciated.

This was the easiest process and the agent Asia was helpful and friendly. I unexpectedly enjoyed the check in process which was very efficient.

Best customer service ever! Front desk desk agent Asia! Loved her and the service. 10/10 recommend.

Lost my key and Asia was kind enough to get me back in my unit. Very polite and helpful. Thank you ?

i give the customer service an A+, very helpful with all of my questions & very respectful!

The team in the Acworth location are amazing. There was a huge mixup initially by someone at customer service which resulted in me owing several hundred dollars... Read More

The team in the Acworth location are amazing. There was a huge mixup initially by someone at customer service which resulted in me owing several hundred dollars. However, the gentleman at the bells ferry location and Aqua was able to resolve everything. I really appreciate their professionalism. Nice, clean, safe storage area. If I need storage in the area I would do it again.

The only reason I gave a 4 star vice 5 star was due to previous employees. The employees at the site now were very professional, helpful, kind, and understandin... Read More

The only reason I gave a 4 star vice 5 star was due to previous employees. The employees at the site now were very professional, helpful, kind, and understanding of my needs and wants. After being with Prime Storage for 5 years I saw an upswing in employee attitudes form previous employees when I first rented the storage unit. Employees can make or break a business. The employees now are a complete asset to the company.

Asia is phenomenal! The process was so easy for rental!! She showed us how to get there & then helped us to configure the space. I’ll definitely be here for... Read More

Asia is phenomenal! The process was so easy for rental!! She showed us how to get there & then helped us to configure the space. I’ll definitely be here for a while! Extremely clean & nice facility!

My 5 stars are for the manager, Asia. I originally got a unit in 2014 and for about 5 years I paid $52... I wasn't shocked rent went up, but it just kept going.... Read More

My 5 stars are for the manager, Asia. I originally got a unit in 2014 and for about 5 years I paid $52... I wasn't shocked rent went up, but it just kept going. I ended up needing a second unit after cleaning out my parent's home when they passed away, and unfortunately I have had a lot of issues- mainly that I haven't been able to afford it. The other major issue was that I had been sent a letter saying that I needed to sign a new lease immediately or they were putting a lein on the units. Immediately after signing, I then get a response from the manager (at THAT time), informing that my unit had been broken into a week prior. As I love 4 hours away I asked for photos so I could see if if I could tell what may jave been taken. This manager forgot, and I spent the weekend thinking that I may have lost everything. When I did get the photos, there was nothing I could tell and so I asked whar to do to make an insurance claim. Nothing. A couple of tlater I got a call from Asia, who was now managing the property because my payment was late. I had not even known what the due date was amd jad been paying late every month apparently without knowing. Since then I have been waiting for the. funds I need to come in, and haven't been able to make the payments. Asia has kept in touch with me regularly letting me know what amount is due by what date and what the fee will be if. Kt paid by then... I almost had my family's unit go to auction! But, because Asia has been diligent about keeping up with me, knowing that I am trying to raise the money, she has kept me from losing everything and allowed me the time to get some funds together. Generally, when you owe some where money they are pretty rude about it u til they receive it. I also didn't know what to do as far as the insurance claim,.and jad been trying to get in contact with corporate there to do ot... But when i mentioned this, Asis said ahe could give me the information and witin minutes everything was in my email. Ive since learned the break in was on multiple units, and Asia has had to come in and pick up all the pieces. She's the reason I will be able to get my stuff moved out before I lose it all. I am so grateful for everything that zhes done and I.wish that Prime had her there the whole time- I could have saved a lot in late fees!!!

Asia was very professional, and has a great personality and awesome customer service. Coming a rundown facility off of 92 and very excited to move to this facil... Read More

Asia was very professional, and has a great personality and awesome customer service. Coming a rundown facility off of 92 and very excited to move to this facility. Sherry Crespo

Asia and Demetria are very hard working young ladies. We see them out on the property very often and are friendly and helpful. Big improvement!

I picked Prime Storage because it is literally walking distance from my place and it was cheaper than everybody else. I spoke with Asia, who is the general mana... Read More

I picked Prime Storage because it is literally walking distance from my place and it was cheaper than everybody else. I spoke with Asia, who is the general manager, and she is amazing! She was able to get me set up with a unit in about 15 minutes. No waiting or playing around...just handled it.

Great service by the staff. Clean facility with good lighting and temperature control inside. Pricing was increased almost immediately after leasing.

Today I had to work out a customer service issue with Prime Storage management. I left the message with local manager, Demetria. She contacted her senior manage... Read More

Today I had to work out a customer service issue with Prime Storage management. I left the message with local manager, Demetria. She contacted her senior manager, Jeremiah. I was pleasantly surprised to receive a call back, same day. My issue was difficult, but Jeremiah sorted out the facts and offered a customer focused solution. Both were professional and prompt and I appreciate their speedy response. This is for the Bells Ferry location in Acworth. Tim- Golden Rule Spring Water

Anglea was freaking awesome!!!! I had a reservation at the Baker Rd location and was treated so badly I almost didn't rent from Prime, but was directed to the B... Read More

Anglea was freaking awesome!!!! I had a reservation at the Baker Rd location and was treated so badly I almost didn't rent from Prime, but was directed to the Bells Ferry location and Anglea had went above and beyond my expectations!!!! I also showed up right at closing time and she still treated me kindly and with respect!!!! If your looking for storage Anglea is the best. You would be a total idiot not to give her a call.

Excellent customer service! Affordable prices! Thank you Angela for All of your Assistance in finding the right place for my stuff!

This place is the BEST. ANGELIA is the best person that I've met in a very long time. I highly recommend this place.

We've had a great experience with this company. Customer service has been great and we like the size of the lot and its location. Prices are reasonable for the ... Read More

We've had a great experience with this company. Customer service has been great and we like the size of the lot and its location. Prices are reasonable for the area and the facility is well maintained.

Angela was awesome! She is easily the best property manager in Georgia. You NEED to get a unit here!

Demetria was Awesome! Very friendly and made me feel very safe leaving my life long possessions here. Will definitely recommend to all my family & friends.

I had the pleasure of working with Angela today. Her customer service is amazing and the property is well maintained. You can tell she enjoys her job.

The customer service at this location was phenomenal! I came in with an emergency need for storage, I was totally stressed out. They were patient , informative ... Read More

The customer service at this location was phenomenal! I came in with an emergency need for storage, I was totally stressed out. They were patient , informative and understanding and really worked to help resolve my immediate need for storage. Demetria and Andrea were angels and really appreciate all their assistance!!!!

Super great service. Angela was really nice and got me set up with my new unit. Not to mention the prices are better here

Very clean and very good service. Moved in about 5 months ago, and the manager is always on property. I saw a post about mildew, but if you use outside strora... Read More

Very clean and very good service. Moved in about 5 months ago, and the manager is always on property. I saw a post about mildew, but if you use outside strorage in Ga, you will get mildew if you do not wrap your stuff. When I moved in they had great covers for my stuff and we wrapped it. It cost about $30 dollars to wrap all my furniture ask them. No mildew and no issues. I have the insurance and it was worth it, dropped dresser when moving in and they paid me in 10 days

Angela is absolutely awesome to deal with. Storage unit was cleaner than I’ve ever seen, and the whole booking process was smooth and easy.

Angela, had great public relations skills, good manners. She explained to me evetything in detail and had an awesome personality. Thank you for everything.

I have enjoyed doing business with prime storage. They work attentively and expediently to improve all customer care with genuine concern, going of the way to m... Read More

I have enjoyed doing business with prime storage. They work attentively and expediently to improve all customer care with genuine concern, going of the way to meet your needs. Location bellsferry-Acworth property mgr Angela deserves recognition for her hard work. She has been hands on assuring the safety and cleanliness of her lot. Greatly Appreciated!!!! ??????????

Angela Eller was amazing at explaining the whole process of how the auctions worked. She has excellent customer service skills. Her ability at multitasking was ... Read More

Angela Eller was amazing at explaining the whole process of how the auctions worked. She has excellent customer service skills. Her ability at multitasking was awesome also!

This place has the best prices on storage units. The staff Angela was also very helpful. Would definitely recommend!

To the representative of prime storage.at the bells ferry wood stock location Angela if I'm not mistaken was her name.was the most respectful and help full pers... Read More

To the representative of prime storage.at the bells ferry wood stock location Angela if I'm not mistaken was her name.was the most respectful and help full person I've had the pleasure of speaking with about renting a unit.not sure if it was in the air or in the water but the first 2 facilities I contacted were not so helpful and kinda rude I must say.......SO WITH THAT BEING SAID THANKS PRIME STORAGE.

Both of the employees at Acworth Storage were supper helpful and friendly in helping me get a storage unit. The units and the lots where they sit are very clea... Read More

Both of the employees at Acworth Storage were supper helpful and friendly in helping me get a storage unit. The units and the lots where they sit are very clean and well-kept.

from start to finish Ms. Angela was very helpful, she was committed to provide great services. This is my second time at this location and the experience has be... Read More

from start to finish Ms. Angela was very helpful, she was committed to provide great services. This is my second time at this location and the experience has been awesome.

We've been keeping our things here since 2010 and they have always taken great care of our belongings and us. Whenever we have had any questions or needed anyt... Read More

We've been keeping our things here since 2010 and they have always taken great care of our belongings and us. Whenever we have had any questions or needed anything, the customer service was great!

Great staff! Listens and figures best way to fit your needs. Highly recommend.

We had such a positive experience with this business. We had a special circumstance and Deb worked with us and was very understanding. The units are well lit, c... Read More

We had such a positive experience with this business. We had a special circumstance and Deb worked with us and was very understanding. The units are well lit, clean and have easy access. We will definitely be using this facility in the very near future.

I was in a rush on Saturday to get a unit and Debbie responded to my email very quickly. She had me stop in the office, sign the electronic lease, gave me a ga... Read More

I was in a rush on Saturday to get a unit and Debbie responded to my email very quickly. She had me stop in the office, sign the electronic lease, gave me a gate code, and I was finished with everything in 10 minutes. Debbie is friendly and you will feel comfortable storing your valuables there.

First off, Debbie and her husband are some great folks! They are both very understanding and helpful at the same time. The units are top quality, very clean!!!!... Read More

First off, Debbie and her husband are some great folks! They are both very understanding and helpful at the same time. The units are top quality, very clean!!!! I like that about a place. The price was the best I could find around the area. I remember one day I was doing some maintenance on my boat while it was stored there and her and her husband came up and actually offered to help me with some tools if I needed. That’s the kind of people I like. They went out of their way to offer help, that’s hard to find in people these days. I definitely recommend this place if you looking for a clean, well maintained facility with good people managing it. Thank you Debbie once again for everything!!