Frequently Asked Questions
Universal Storage Solutions is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact our facility and speak to one of our Professional Storage Solution Providers.
How long do I have to sign up for?
We offer month to month leases, meaning you can cancel at anytime. NO RENT REFUNDS.
When can I get to my belongings?
Our facilities have a range of access hours based on their specific amenities, however our most common gate access hours are from 7:00 am - 9:00 pm, 7 days a week, 365 days a year.
How much notice must be given when I move out?
We ask that customers give a 30 day verbal notice to move out.
Do you offer a mover?
Although we don't offer a mover, we would be more than happy to recommend a local reliable mover, just ask one of our Professional Storage Solution Providers.
How can I make a payment?
Payments can be processed by mail, in person, through our website or even on your mobile device. You may also arrange to have payments be automatically deducted from your debit or credit card. Please ask for more information about this feature.
What if my account is overdue?
For accounts that are 30+ days overdue, payments must be made in full and in person at our office location.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary. Please contact one of our Professional Storage Solution Providers for available sizes and prices at your chosen location.
How do I calculate how much storage space to rent?
Our Professional Storage Solution Providers can assist you in determining the right size and unit type that’s right for you. Just give us a brief description of what will be stored and we'll help you determine how much space is needed, and which environment will work best for your belongings or inventory. You can also visit our “What Fits” page to watch a visual 3-d rendering of various unit sizes to help you size up your needs.
What forms of payment do you accept?
We accept cash, check, Visa, MasterCard, Discover, and American Express. Please ask about our debit/credit card auto-pay program.
Do you sell locks, packing and moving supplies?
Yes, please come see us before you pack a thing, and we will be happy to assist you in selecting the right supplies for your needs and unique items. Also be sure to ask about our Box Bundles and our unique Box Buyback Program, so you never have to worry that you have purchased too many boxes!